February 21, 2020

Bug Bytes: Narrate your own BugReplay report

Ever find yourself recording a bug report for your developers or IT department and wish you could add notes or simply talk them through the issue? Ever find that the visual walkthrough alone doesn’t quite communicate the problem to the fullest extent?

We know your pain and we’ve done something cool to eliminate it.

Introducing the new BugReplay bug report narration feature!

One simple mouse-click lets you enable audio mic recording to create a voiceover to accompany your bug report.

Communicate your difficulties in real-time, without the need for additional files, lengthy emails back and forth, in-app chats, etc. You can explain the problem and how it affects your experience of the app/site, and what you want developers/IT pros to address to make your life easier. Nothing lost in translation, no misconceptions, no running down the wrong track, no barking up the wrong tree, you get the idea. Time saved. The right people can quickly ascertain the issue and make the right moves to fix it.

Seamlessly contextualize the problem as you experience it without the need to painstakingly itemize each step or check for spelling or nomenclature errors.

Basically, it’s TiVo for bugs!

Written reports may omit important information, be vague or poorly written. Video recording on its own may leave developers scratching their heads about your issue. Live-comment gives you the best of both worlds; visual evidence of the issue and a narrated account of how it affects you and your work.

Bug reporting can be intimidating when you’re not sure if what you’re experiencing is a feature, user error, a bug, or simply how the product/site/app should work. Our new narration feature eliminates the fear of looking foolish by allowing users the option to verbally recount their experience and clarify their concerns.

Added bonus: In the process of watching and listening to user experiences, developers and IT specialists may discover areas for improvement, opportunities to strengthen defenses, or simply uncover possibilities to pimp out existing feature specs. With this new level of clarity and insight, the sky’s the limit.

Listen, talking through your issues really does help. Hit that Record Mic button next time and get it off your chest, you’ll feel so much better!