February 23, 2017

Introducing Feedback by BugReplay- A Customer Support Tool

Instead of relying on your users to explain what went wrong, wouldn’t it be easier if you could SEE for yourself?

We’re excited to announce that Feedback by BugReplay (“Feedback”) is now in private beta. With Feedback, you can offer your customers can record the problem they encountered on your website and you’ll receive a detailed report that will help you fix the problem faster. Our browser extension creates a synchronized recording of user actions, network traffic & JavaScript logs.

Your users don’t have to create a BugReplay account and they don’t have access to your account either. All they have to do is press record, retrace their steps, and send the report directly to you.

Feedback fits in seamlessly with all support solutions- drop a Feedback button anywhere you want on your website. It also integrates with Zendesk so users can attach videos to their support tickets.

Check out our website to learn more about Feedback by BugReplay and sign up for our private beta.