Feedback by BugReplay

Now your customers can send detailed bug reports showing exactly what went wrong, with all the data you need to fix issues fast. Customer support made simple.

GET STARTED

stop asking customers

'Do you have
cookies enabled?'

Features

Screencast of user actions

Capture all the data you need without frustrating your customers with tons of questions. See exactly what they see, and solve their problems faster.

JS error logging

Screen recordings are synchronized with JavaScript exceptions and console debugging logs, with full stack traces for errors, so you can see exactly what went wrong.

Network traffic + Resource timing

All network requests and responses are synced with the screencast, so you can pinpoint where the problem occurred. With resource timing information, you can see the performance of each network request.

Network Traffic

Stop guessing whether a network call fired. All network requests and responses are synced with the screencast, so you can pinpoint where the problem occurred.

Environmental details

Automatically collect information about their browser, operating system, and whether they have cookies enabled. Report details are provided for recordings as well as for screenshot sessions.

Get started in under a minute -
no code required

Within minutes, you can have your customers send detailed bug reports without asking them to create an account. With a click of a button, they will launch the browser extension, hit “record,” and retrace their steps.

Send personalized emails

Send out requests for feedback directly to your customers from your dashboard. Customize the subject line & message to give as much direction as you wish.

Drop the button anywhere

Put the Feedback button anywhere on your website to let customers create reports without an invitation, and add reports to support tickets with our Zendesk integration.

Network Traffic

Stop guessing whether a network call fired. All network requests and responses are synced with the screencast, so you can pinpoint where the problem occurred.