Feedback by BugReplay

Provide awesome customer support. With an easy click of a button, your users can submit detailed bug reports that show you & your dev team exactly what went wrong and when. Get started in under a minute- no code required!

Solve Their Problems Faster

Fast Set-Up

Get started in under a minute without the help of your dev team.

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Put It Anywhere

Let users add video to their Zendesk tickets, or drop a button anywhere you want on your website.

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Environmental Data

Capture all the data you need without frustrating your users with tons of questions.

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Screencast

Full resolution screencast. Let your users show you exactly what steps they took and what problem they encountered.

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JavaScript

Console logs & JS exceptions.

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Network Traffic

Network requests & responses synced with screencast.

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Fast Set-Up

Get started in under a minute without the help of your dev team. Just share a link with your users in an email, live chat, or anywhere else. The browser recorder extension is launched in one easy click, and all your users have to do is press record and retrace their steps.

Put It Anywhere

We'll go wherever you offer support. Use our Zendesk integration and allow your users to create a report from within a ticket. You can also drop a link anywhere on your site and your users can create a report from there.

Environmental Data

Stop asking if they have cookies enabled. Automatically receive information about their browser, OS, locale, date and time of report, time zone, system memory and whether they have cookies enabled.  Report details are provided for recordings as well as for screenshot sessions.

Screencast

See for yourself. Our browser extension will record a full resolution screencast of whatever is visible in a specific browser tab. If the user resizes the browser or scrolls, that will be captured in the recording.

Send an FBB Request

JavaScript

Wish you could see their JS console? Collect JavaScript exceptions and console debugging logs that are synced to the screencast. Logs and exceptions contain full stack traces for errors. Displays actual line numbers for minified JavaScript through the use of map files.

Network Traffic

Stop guessing whether a network call fired. All network requests and responses are synced with the screencast, so you can pinpoint where the problem occurred.  Filter by HTTP verb, domain, path, mime type and HTTP status. All headers and cookies are saved and displayed alongside the request. WebSocket data is displayed alongside standard HTTP requests.