Frequently Asked questions

1. What is BugReplay?

BugReplay is a bug reporting & feedback tool that creates a synchronized recording of user actions, network traffic, JavaScript logs and other environmental data. It’s used by web developers, quality assurance professionals, product managers, UX/UI designers, and just about anyone else on your team. Take a look at this sample report here.

2. How does it work?

After downloading our browser extension (currently available on Chrome), simply click on the extension, click record, retrace your steps, and then save the report. Anyone on your team can view the report, or you can send it to anyone using a shareable URL. It’s easy to use, and whoever receives the report can see exactly what went wrong and when. You can view a quick demo here.

3. How do I sign up?

Everyone starts with a 30-day free trial. After that, you choose a plan that best suits your needs, and only then do we take your credit card information.

4. What if we need more than 30 days to evaluate BugReplay?

If you haven’t purchased BugReplay before the trial ends, and you need a little more time, just let us know. We’d be happy to extend your trial.

5. What happens when the trial ends? Will I be charged?

We don’t ask for your credit card up front, and we don’t charge you until you decide you want to purchase BugReplay. At any time during the trial, or when the trial ends, you can decide what you want to do. If you want to continue using BugReplay, we’ll ask for your credit card then.

6. How long are your contracts? Is there a discount if I pay annually?

BugReplay charges monthly or annually. You can cancel at any time. If you pay once annually, we offer a 20% discount.How do I cancel my subscription?You can cancel at any time from your dashboard.

7. How do I cancel my subscription?

can cancel at any time from your dashboard.Can I switch plans?Yes, you can switch plans at any time from your dashboard. When upgrading or downgrading your subscription, you will receive either a pro-rated charge or refund, depending on the cost of the new subscription.Can I download BugReplay and use it on my computer? Can I store files locally?BugReplay is available only online. All files are stored securely online. We plan on offering the ability to store files locally in the future.My team is a nonprofit organization/educational institution/student group. Is there special pricing available?Let us know more about you and how you plan to use BugReplay at [email protected], and we’ll see what we can do.

8. Can I switch plans?

Yes, you can switch plans at any time from your dashboard. When upgrading or downgrading your subscription, you will receive either a pro-rated charge or refund, depending on the cost of the new subscription.

9. Can I download BugReplay and use it on my computer? Can I store files locally?

BugReplay is available only online. All files are stored securely online. We plan on offering the ability to store files locally in the future.

10. My team is a nonprofit organization/educational institution/student group. Is there special pricing available?

Let us know more about you and how you plan to use BugReplay at [email protected], and we’ll see what we can do.

11. What is Feedback by BugReplay?

While both BugReplay and Feedback by BugReplay produce the same detailed reports, BugReplay is designed for your team's internal use and Feedback by BugReplay is designed as a support tool for those who visit your website (the end users). Feedback by BugReplay looks different than BugReplay; end users do not have access to the dashboard, and they can only submit reports. You can learn more about Feedback by BugReplay here.

12. What is a User Submission? 

A User Submission is a report your end user submits via your website.

13. What if I don’t want to use BugReplay for internal testing and only want Feedback by BugReplay?

No problem, you can sign up for Feedback by BugReplay only.

14. Have more questions?

You can reach us at [email protected] or just chat with us.

BUGREPLAY

feedback by bugreplay